Hawley Demands State Farm Fulfill Payouts Following Last Year’s Devastating Missouri Tornadoes
WASHINGTON — Today, U.S. Senator Josh Hawley (R-Mo.) sent a letter to State Farm President and CEO Jon Farney, demanding accountability for State Farm’s reportedly slow walking payouts—or failing to pay out altogether—of insurance claims made by Missourians harmed by tornadoes that blew through eastern Missouri last May. Shortly before the storms, a State Farm executive testified to Senator Hawley’s Subcommittee that the insurance company swiftly pays its policyholders. Senator Hawley is demanding answers on why this hasn’t proven true for Missourians. After launching a bipartisan investigation last year into the practice of the largest insurance companies subjecting policyholders to delays and underpayments after devastating tornadoes, Senator Hawley continues to demand answers from State Farm on why the executive’s “words were an empty promise.” Senator Hawley wrote, “It has been nearly a year since a series of severe storms tore through eastern Missouri—leaving seven dead, dozens injured, and far more without shelter. Following those devastating storms, I urged you to honor your commitment to your policyholders. Yet my office continues to field complaints from Missourians that State Farm is slow walking the payout of insurance claims, low-balling those claims, refusing to pay for temporary housing for those whose homes are still uninhabitable, and neglecting to pay for debris removal.” “Your policyholders pay you for protection. Many have been paying you for that protection for years, hoping the day would never come when they would need to call upon State Farm for help, but assured that help would in fact come. Instead, you appear to hold many of your policyholders in contempt. Missourians find themselves resorting to the costly and time-consuming process of taking you to court for payouts that should have been made many months ago.” he continued . Senator Hawley concluded , “As Missouri enters tornado season again, you must do right by the victims of the last tornado season: stop dragging your feet and pay them out in full. As Chair of the Senate Subcommittee on Disaster Management, I will continue to investigate your business practices in Missouri and nationwide and fight to ensure policyholders are made whole. I also welcome the news of a potential federal investigation into your business practices and urge you to cooperate fully with any such investigation.” Read the full letter here or below. Mr. Jon Farney President and Chief Executive Officer State Farm Mutual Dear Mr. Farney: It has been nearly a year since a series of severe storms tore through eastern Missouri—leaving seven dead, dozens injured, and far more without shelter. Following those devastating storms, I urged you to honor your commitment to your policyholders. Yet my office continues to field complaints from Missourians that State Farm is slow walking the payout of insurance claims, low-balling those claims, refusing to pay for temporary housing for those whose homes are still uninhabitable, and neglecting to pay for debris removal. Just a few days before the storms, a State Farm executive came before my Subcommittee and testified under oath that State Farm pays its policyholders “promptly, courteously, and efficiently.” It is disappointing, but not surprising, that these words were an empty promise. Your policyholders pay you for protection. Many have been paying you for that protection for years, hoping the day would never come when they would need to call upon State Farm for help, but assured that help would in fact come. Instead, you appear to hold many of your policyholders in contempt. Missourians find themselves resorting to the costly and time-consuming process of taking you to court for payouts that should have been made many months ago. Given your extraordinarily profitable 2025, with net income more than doubling to $12.9 billion, I unfortunately anticipate State Farm will put its financial and legal heft to work in fighting these Missourians in court instead of paying them what they are due. As Missouri enters tornado season again, you must do right by the victims of the last tornado season: stop dragging your feet and pay them out in full. As Chair of the Senate Subcommittee on Disaster Management, I will continue to investigate your business practices in Missouri and nationwide and fight to ensure policyholders are made whole. I also welcome the news of a potential federal investigation into your business practices and urge you to cooperate fully with any such investigation. Please also answer the following questions by no later than May 14, 2026: How many insurance claims, brought by property owners in the wake of the May 2025 storms in Missouri, has State Farm closed without payment? On what grounds did State Farm deny these claims? Please provide a detailed breakdown. How many insurance claims brought by Missouri property owners following the May 2025 storms have not received final adjudication by State Farm? What is your average response time to Missourians who have submitted insurance claims related to the May 2025 storms? What is your average time from receipt of an insurance claim to the payout of that claim for claims submitted following the May 2025 storms that were closed with payment? I await your response. Sincerely, Josh Hawley United States Senator Chairman Subcommittee on Disaster Management
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For information about Senator Hawley’s new RECA law to compensate Missourians,click here. Wednesday, April 15, 2026 WASHINGTON— Today, U.S. Senator Josh Hawley (R-Mo.)senta letter to State Farm President and CEO Jon Farney, demanding accountability for State Farm’s reportedly slow walking payouts—or failing to pay out altogether—of insurance claims made by Missourians harmed by tornadoes that blew through eastern Missouri last May. Shortly before the storms, a State Farm executive testified to Senator Hawley’s Subcommittee that the insurance company swiftly pays its policyholders. Senator Hawley is demanding answers on why this hasn’t proven true for Missourians. After launching a bipartisan investigation last year into the practice of the largest insurance companies subjecting policyholders to delays and underpayments after devastating tornadoes, Senator Hawley continues to demand answers from State Farm on why the executive’s “words were an empty promise.” Senator Hawley wrote,“It has been nearly a year since a series of severe storms tore through eastern Missouri—leaving seven dead, dozens injured, and far more without shelter. Following those devastating storms, I urged you to honor your commitment to your policyholders. Yet my office continues to field complaints from Missourians that State Farm is slow walking the payout of insurance claims, low-balling those claims, refusing to pay for temporary housing for those whose homes are still uninhabitable, and neglecting to pay for debris removal.” “Your policyholders pay you for protection. Many have been paying you for that protection for years, hoping the day would never come when they would need to call upon State Farm for help, but assured that help would in fact come. Instead, you appear to hold many of your policyholders in contempt. Missourians find themselves resorting to the costly and time-consuming process of taking you to court for payouts that should have been made many months ago.”he continued. Senator Hawley concluded, “As Missouri enters tornado season again, you must do right by the victims of the last tornado season: stop dragging your feet and pay them out in full. As Chair of the Senate Subcommittee on Disaster Management, I will continue to investigate your business practices in Missouri and nationwide and fight to ensure policyholders are made whole. I also welcome the news of a potential federal investigation into your business practices and urge you to cooperate fully with any such investigation.” Read the full letterhereor below. Mr. Jon Farney President and Chief Executive Officer State Farm Mutual Dear Mr. Farney: It has been nearly a year since a series of severe storms tore through eastern Missouri—leaving seven dead, dozens injured, and far more without shelter. Following those devastating storms, I urged you to honor your commitment to your policyholders. Yet my office continues to field complaints from Missourians that State Farm is slow walking the payout of insurance claims, low-balling those claims, refusing to pay for temporary housing for those whose homes are still uninhabitable, and neglecting to pay for debris removal. Just a few days before the storms, a State Farm executive came before my Subcommittee and testified under oath that State Farm pays its policyholders “promptly, courteously, and efficiently.” It is disappointing, but not surprising, that these words were an empty promise. Your policyholders pay you for protection. Many have been paying you for that protection for years, hoping the day would never come when they would need to call upon State Farm for help, but assured that help would in fact come. Instead, you appear to hold many of your policyholders in contempt. Missourians find themselves resorting to the costly and time-consuming process of taking you to court for payouts that should have been made many months ago. Given your extraordinarily profitable 2025, with net income more than doubling to $12.9 billion, I unfortunately anticipate State Farm will put its financial and legal heft to work in fighting these Missourians in court instead of paying them what they are due. As Missouri enters tornado season again, you must do right by the victims of the last tornado season: stop dragging your feet and pay them out in full. As Chair of the Senate Subcommittee on Disaster Management, I will continue to investigate your business practices in Missouri and nationwide and fight to ensure policyholders are made whole. I also welcome the news of a potential federal investigation into your business practices and urge you to cooperate fully with any such investigation. Please also answer the following questions by no later than May 14, 2026: I await your response. Sincerely, Josh Hawley United States Senator Chairman Subcommittee on Disaster Management "*" indicates required fields 381 Russell Senate Office BuildingWashington, D.C. 20510Office: 202-224-6154Fax: 202-228-0526 1123 Wilkes Blvd, Suite 220Columbia, MO 65201Office: 573-554-1919Fax: 573-256-1805 400 E. 9th Street, Suite 9350Kansas City, MO 64106Office: 816-960-4694Fax:816-472-6812 3236 E. Ridgeview StreetSpringfield, MO 65804Office: 417-869-4433 530 Maryville Centre DriveSuite 460St. Louis, MO 63141Office: 314-354-7060Fax: 1 314-436-8534 555 Independence Street, #1600Cape Girardeau, MO 63703Office: 573-334-5995Fax: 573-334-5947
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