Cutting Through the Red Tape: Ohioans Share Their Stories

Dear friends and neighbors, Every day, my team and I work to help Ohioans navigate challenges with the federal government. Whether it’s a stalled Social Security claim, an expired passport, or a Medicare enrollment problem, serving Ohioans is one of the most important parts of my job. If you’re experiencing an issue with a federal agency, don’t hesitate to reach out. While my office can’t ask an agency to circumvent its rules or change a final decision, my team can answer questions, locate resources, request status updates, and work to make sure your case is handled fairly, properly, and in a timely manner. Don’t take my word for it. Here are four Ohioans who reached out to my office, and what happened next. Kathie Gets Her Medicare Part B Coverage Kathie was registering for Medicare when she was told her enrollment window had lapsed. After reaching out to my office, she heard back within a day or two. My casework team contacted our counterparts at the Medicare office and explained her situation. About a month later, Kathie had her Part B coverage and could schedule the appointments she needed to take care of her health. Quinn’s Expired Passport, One Day Before Takeoff Quinn discovered that a passport had expired the day before an international flight. With the clock ticking, Quinn called my Columbus office. My team stepped in and secured an expedited meeting with passport officials in Chicago. Instead of a canceled trip, Quinn lost just one day of travel. A Central Ohio Family Finds Help Abroad While on spring break in Nicaragua, Summit , his wife, and their two daughters were involved in a traumatic accident alongside several other Columbus families. Far from home and unsure where to turn, they reached out to my office for support, and we were able to get them home safely. Whether a family needs a translator, legal guidance, or help returning home safely, my team is ready to assist Ohioans in a crisis overseas. Sandra’s Three-Year Wait Ends with Back Pay San dra spent three years fighting to be approved for Social Security disability benefits. Even after approval, she still hadn’t received the back pay she was owed. She reached out to my office, and my casework team got to work right away, contacting the Social Security Administration and pushing her case forward. Within three months, Sandra had her back pay and a full explanation of every penny she received. These stories are part of a much bigger effort. Since taking office on January 21, 2025, my team has helped return $7,452,055 to Ohioans who came to us for help with a federal agency. Helping Ohioans like Kathie, Quinn, Summit, and Sandra is why constituent services are such an important part of what we do. If you or someone you know needs assistance with a federal agency, my office is here to help. Need help with a federal agency? If you’re experiencing an issue with a federal agency, you can request assistance by completing our Privacy Release and Constituent Information Form . If you need help with a passport for upcoming travel, please contact my Columbus office at (614) 369-4925. Planning a trip to Washington, D.C.? If you’re planning a visit to our nation’s capital, my office can help with tours and more. Complete a Tour Request Form on my website or contact my office at (202) 224-3353. Other ways we can serve you In addition to helping with federal agencies, my office also offers: Veterans resources Flag requests Internship opportunities Presidential greetings Scheduling requests If you’re ever unsure whether my office can help, I encourage you to reach out. Customer service is my top priority, and my team is committed to serving you however we can. It is an honor to serve you in the United States Senate. We’re here to help Customer service is my top priority. My team and I have offices across Ohio to help our nearly 11.9 million neighbors. You can find the office locations here . As your U.S. Senator, my number one goal is to be a resource for you. If you’re having issues with federal agencies, you can fill out a form here for help. You can also call my Columbus office at (614) 369-4925 to speak with a dedicated member of my casework team. Stay in touch You can keep up with the work I’m doing on behalf of Ohioans by following me on X at @SenJonHusted , Facebook at www.facebook.com/SenJonHusted , YouTube at @SenJonHusted , and Instagram at @SenJonHusted . In your service, Jon Husted In Case You Missed it in the News: The Hill: Sen. 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