Husted op-ed: 100 days of keeping promises by prioritizing customer service

May 1, 2025
“It’s an honor to have the chance to serve the nearly 11.9 million people who call Ohiohome as their voice in the Senate during these last 100 days. Whether it’s organizingtours, delivering flags, or standing alongside Ohioans when they are working withfederal agencies, customer service will always be key in my commitment to them.”
WASHINGTON – On Sen. Jon Husted’s (R-Ohio) 100thfull day in the Senate, he pennedthis op-edin Ohio outlets outlining how he has prioritized Ohioans by focusing on customer service.
In January, Husted started voting as Ohio’s newest senator without even a phone number, email address, office or staff. Since then, he has opened four Ohio offices and his official Washington office, launched the Husted Huddle to meet with Ohioans and taken more than 150 meetings personally with Ohioans.
Key excerpts include:
“In just 100 days, I’ve seen up close how much the federal governmentcomplicates and delays services that Ohioans rely on. My team and I have been inthe trenches establishing a new Senate office that prioritizes customer service toOhioans.”
. . .
“While my team has been responding to the questions and concerns of Ohioansdaily since January, sometimes our phone lines still get busy. Know that we’reactively answering our phones, listening to your messages, and sending emailresponses directly to people who reach out to me.”
. . .
“I’m also sharing the work I’m doing with and for Ohioans publicly, on a variety ofplatforms—because every Ohioan deserves to know how their senator isspending his time on their behalf.”
. . .
“My approach to serving as a U.S. Senator for Ohio isn’t that I think I’m always right—it’s that I value hearing from people directly so that we can get solutionsright on the issues that affect our state.”
. . .
“My team and I are committed to coming alongside any Ohioan who needs helpnavigating a challenge that involves a federal agency. We’ve already helpedOhioans resolve some of these casework issues successfully, and I’ve evenpersonally called the administration to go to bat for individuals who neededimmediate assistance.”
. . .
“It’s an honor to have the chance to serve the nearly 11.9 million people who callOhio home as their voice in the Senate during these last 100 days. Whether it’sorganizing tours, delivering flags, or standing alongside Ohioans when they areworking with federal agencies, customer service will always be key in mycommitment to them. I hope they’ll continue to share with me their hopes, theirvalues, and their insights on how my team can serve them better.”
The full op-ed is availablehere.